7 Essentials Of Communicating A Plan

7 Essential To Communicating A Plan OpsVantage

1. Build your story: By the time you get around to presenting a plan, you will know the subject inside and out. The people you are sharing the plan with will likely have no context or understanding, so methodically build your story. Too many people jump around between the details, big picture, strategy, execution…It becomes a confusing mess. Tip: If you are delivering the plan as a presentation and need a slide with lots of bullet points, you might as well stop talking, everyone will read the slide and ignore you. Either give people time to read the bullets before speaking, or (sparingly) use animation to build the list and unfold … Read More

Getting Software Implementation Right – Sustaining

Software Implementation Sustaining OpsVantage

If you have had the fortitude to endure this series on software implementation, you are rewarded with a short final installment. In prior posts we covered preparing the implementation, selling the implementation, and doing the implementation work. This post covers how to move a customer out of the implementation process and into a healthy sustaining relationship with your company. Graduate If you have ever been on an implementation team you know that it is sometimes nearly impossible to get a customer to stop calling you when they need help. You did a great job making them feel comfortable, well supported and welcome as a new customer…Maybe too good of a job?? … Read More

Heroes Don’t Scale

Hero's Don't Scale OpsVantage

A clear view of your business as a system provides the foundation to scale without killing your people or systems in the process. This is delivered through proven methods of system thinking and the international standard of BPMN 2.0. A clear view of the people, process, and technology that make up the system emerges to provide the clarity to obtain and maintain operational excellence. People are your most valuable resource. Supporting your people with documented processes arms them with the confidence to consistently deliver, make the right decisions and measure performance. Clear process removes the stress and inefficiency of creating process on the fly and establishes a foundation for consistent … Read More

Getting Software Implementation Right – Implement

OpsVantage Software Implementation

This is the fourth post in the series about Getting Software Implementation Right. We have covered why implementation matters, preparation, and selling. This post picks up after the kick off meeting has occurred, and we are digging into the implementation work. Kickoff recap It was mentioned as a Pro Tip in the last post, but I am going bring it up again because it is SO important. If you are going onsite for the project kick off, bring your implementation team along and require the client to commit to having their team available all day for several days following the kick off meeting. Yep…require the team to be available. If … Read More

Optimize Your Product Investment

An informed organization has the power to take the right actions supporting strategy. Clear shared processes is a great way to build an informed organization. Have you ever seen a great product fail to live up to its potential because it drifted away from its true vision? Have you ever seen a good product fail in the marketplace when small adjustments could have made the difference? If the product development process is aligned with strategy, those responsible can move fast and get the product to market. Whatever the strategy, having a shared understanding of the process allows product development to move fast and meet strategic expectations. As a new product … Read More

Getting Software Implementation Right – Prepare

Any software implementation is going to have ups and downs, but your experience and your team’s preparation are critical. Even though it may be the same package you have deployed 100 times, the environment in which your operating is brand new. Being prepared takes on several dimensions of which you must account for them all in order to guarantee success. Creating the Customer Experience Professional services/the implementation team should never define the implementation experience…but they usually do. This responsibility lands squarely with Product Management. Of course, Professional Services must collaborate with Product Management and Finance to determine what level(s) of service is feasible to deliver, but the determination between boot … Read More

Getting Software Implementation Right – Why It Matters

Many software packages don’t require implementation, you simply sign up with a credit card and go. That is a great model because there are usually no long sales cycles, the customer receives value immediately, and revenue recognition starts on month-one. Not all software works that way, especially when it comes to larger packages that are an industry-specific solution or something large like a financial system or ERP. When it comes to a system like that, there are a ton of things that can go wrong that will slow down the implementation, or in the worst situations, end up killing the sale after it’s been made. This blog series is about … Read More

Enabling Growth Through Business Architecture: Digitize

OpsVantage - Darker Water

This post is the fourth and final in a series on enabling growth through business architecture. In the first article we covered how and why to understand your business capabilities.  In the second article, I shared about the importance of establishing metrics and controls to understand and manage work. The third post was all about inexpensive and practical ways to train people involved in doing the brute force work necessary to scale, but has yet to be automated. This article caps the series off with digitization of workflows. Digitization is the automation of existing manual or paper based processes, by digitizing the information.  Even the most technology oriented companies face … Read More

Enabling Growth Through Business Architecture: Training

OpsVantage - Balancing Stones

This post is the third in a series on dealing with growth through business architecture. In the first article we covered how and why to understand your business capabilities.  In the second article, I shared about the importance of establishing metrics and controls. In this post we will make a pivot to discuss how you keep supporting growth while your organization works to digitize and automate for limitless scalability. By now you have an understanding of the capabilities, major functions, and the supporting processes. Beyond that, you now also have metrics to track historical performance and projection information that indicates where the scaling issues will be most severe. These scalability … Read More

Enabling Growth Through Business Architecture: Understand Capabilities

When a company has been successful and begins to scale, it is an exciting time and a validation of the product and the team. Investors are interested, customers are interested, and maybe even the media wants to learn what the secret to success has been. Congratulations, but it is time to think about the growing pains that will inevitably crop up. You will begin to hire new people at a rate like never before. How will you train all those people? Teams will buy new systems to support their goals, and data will be in silos. Those new sales people will be doing non-standard deals that you may regret later. … Read More