7 Essentials Of Communicating A Plan

7 Essential To Communicating A Plan OpsVantage

1. Build your story: By the time you get around to presenting a plan, you will know the subject inside and out. The people you are sharing the plan with will likely have no context or understanding, so methodically build your story. Too many people jump around between the details, big picture, strategy, execution…It becomes a confusing mess. Tip: If you are delivering the plan as a presentation and need a slide with lots of bullet points, you might as well stop talking, everyone will read the slide and ignore you. Either give people time to read the bullets before speaking, or (sparingly) use animation to build the list and unfold … Read More

Getting Software Implementation Right – Sustaining

Software Implementation Sustaining OpsVantage

If you have had the fortitude to endure this series on software implementation, you are rewarded with a short final installment. In prior posts we covered preparing the implementation, selling the implementation, and doing the implementation work. This post covers how to move a customer out of the implementation process and into a healthy sustaining relationship with your company. Graduate If you have ever been on an implementation team you know that it is sometimes nearly impossible to get a customer to stop calling you when they need help. You did a great job making them feel comfortable, well supported and welcome as a new customer…Maybe too good of a job?? … Read More

Heroes Don’t Scale

Hero's Don't Scale OpsVantage

A clear view of your business as a system provides the foundation to scale without killing your people or systems in the process. This is delivered through proven methods of system thinking and the international standard of BPMN 2.0. A clear view of the people, process, and technology that make up the system emerges to provide the clarity to obtain and maintain operational excellence. People are your most valuable resource. Supporting your people with documented processes arms them with the confidence to consistently deliver, make the right decisions and measure performance. Clear process removes the stress and inefficiency of creating process on the fly and establishes a foundation for consistent … Read More

Enabling Growth Through Business Architecture: Training

OpsVantage - Balancing Stones

This post is the third in a series on dealing with growth through business architecture. In the first article we covered how and why to understand your business capabilities.  In the second article, I shared about the importance of establishing metrics and controls. In this post we will make a pivot to discuss how you keep supporting growth while your organization works to digitize and automate for limitless scalability. By now you have an understanding of the capabilities, major functions, and the supporting processes. Beyond that, you now also have metrics to track historical performance and projection information that indicates where the scaling issues will be most severe. These scalability … Read More

Decide: to make work better

Decision Time

Five frogs on a log is an excellent book by Mark Feldman and Michael Spratt about acquisition integration. The book begins with a riddle: Five frogs are sitting on a log. Four decide to jump off. How many are left? Answer: 5 Why? Because deciding and doing are not the same thing. The book builds on the riddle as a metaphor for fast action, I like the lesson that both the riddle and the book deliver, but there is that troublesome first step…deciding. More and more mid-size and large companies are struggling with indecision and it is vortex that drains the energy out of awesome people that want to do … Read More

Empower your team

This past weekend I had the opportunity to give a presentation that shares a few tips about leading turnarounds at Product Camp Seattle. We had a good interchange of ideas and experiences, and one of the tips that generated a good deal of conversation was: “Empower and require people to fix problems. They usually do fine and you can’t do it all alone.” Every business has issues to fix and opportunities to explore. If your team is bringing the issues and opportunities to you for a decision about what to act on and how to do it, they aren’t empowered and you’re being a bottleneck…even if that’s not what you … Read More

8 steps to take when team building doesn’t work

Team building events can be a fun way to get the group out of the office and working more closely. People can share their humanity in ways that erases past transgressions and smooth out future interactions. Sometimes there is no budget for team building, and sometimes the team dislikes each other so much there is no possible way they are spending out of office time together…Hopefully this is unimaginable to you, but on on the off chance that you can relate, I want to offer you my sympathy and an alternative I have used several times. If your team gets along okay but there is no budget, keep reading, you … Read More

Are you causing lousy coworkers?

I know it’s a strange question. Maybe you’re thinking, “some of my coworkers are so lousy on their own, I have to save them!” Sorry to say it but you’re wrong. You are not saving them, you are enabling them to be lousy. Before anyone jumps to the comment section, I need to clarify. I am not suggesting you should not help a coworker when they need a hand, or chip in while someone is dealing with a particularly difficult patch. We all need a little help from time to time, and helping is just the right thing to do. What I am talking about is when a person or … Read More