Busy execs get better NPS results by making their insights actionable.

Download our free NPS case study


    Apple, Allianz, American Express, Zappos, Intuit, Philips, GE, eBay, Rackspace, Facebook, LEGO, and Southwest Airlines have all adopted Net Promoter Score® (NPS) to create customer relationships that are worthy of loyalty. It’s a great alternative to traditional (also known as long, boring and underperforming) customer satisfaction research, but did you know:

    NPS leaders typically grow revenues at more than twice the rate of their competitors
    A 5% increase in customer retention can yield a 15%-100% improvement in profit
    Net promoters purchase about 50% more than the next most satisfied group
    1 negative comment about your company neutralizes between three and ten positive comments

    Net Promoter is where mission meets mathematics
    You have a business to run and that means you rely on your team to get things done while building strong relationships with the customer. Now you have a way of cutting through the smoke and mirrors of customer satisfaction to objectively know how things are going. You need an industry standard you can benchmark against your competition.
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    Each OpsVantage NPS program provides a comprehensive and accurate picture of your customers’ journey, what they really think of your company and its products and services. Our insightful approach to NPS:

    Results in the deep information operational teams need to succeed
    Provides post-transaction insights into each stage of the customer journey to determine satisfaction hang-ups
    Ensures a consistent, no-spin, “apples to apples” comparison of the data
    Enables data segmentation by user, influencer, deciders, partners, project team members, and industry drivers

    “OpsVantage helped make NPS simple and straightforward again. Their insight into PointClickCare at a strategic level and their understanding of how NPS fits into our business and culture made them the perfect fit for this engagement and I know our executive team is thrilled with the results and information we are getting.”

    Kelly McAndrew
    Manager,Customer Experience
    PointClickCare

    Don’t just take our word for it. Download our free case study and see how we helped Canada’s largest software company get actionable data from their NPS efforts.

    If you want to make your NPS efforts work for you and your customers, make sure your data is giving you what you need. The OpsVantage NPS programs gives you the information and insight you need to take your company to the next level.

     
    Download our free NPS case study