Busy execs get better NPS results by making their insights actionable.
Download our free NPS case study
Apple, Allianz, American Express, Zappos, Intuit, Philips, GE, eBay, Rackspace, Facebook, LEGO, and Southwest Airlines have all adopted Net Promoter Score® (NPS) to create customer relationships that are worthy of loyalty. It’s a great alternative to traditional (also known as long, boring and underperforming) customer satisfaction research, but did you know:
NPS leaders typically grow revenues at more than
A 5% increase in customer retention can yield a
Net promoters than the next most satisfied group
1 negative comment about your company
Net Promoter is where mission meets mathematics
Each OpsVantage NPS program provides a comprehensive and accurate picture of your customers’ journey, what they really think of your company and its products and services. Our insightful approach to NPS:
Results in the deep information operational teams need to succeed
Provides post-transaction insights into each stage of the customer journey to determine satisfaction hang-ups
Ensures a consistent, no-spin, “apples to apples” comparison of the data
Enables data segmentation by user, influencer, deciders, partners, project team members, and industry drivers
Don’t just take our word for it. Download our free case study and see how we helped Canada’s largest software company get actionable data from their NPS efforts.
If you want to make your NPS efforts work for you and your customers, make sure your data is giving you what you need. The OpsVantage NPS programs gives you the information and insight you need to take your company to the next level.