Busy execs get better NPS results by making their insights actionable.
Download our free NPS case study

Apple, Allianz, American Express, Zappos, Intuit, Philips, GE, eBay, Rackspace, Facebook, LEGO, and Southwest Airlines have all adopted Net Promoter Score® (NPS) to create customer relationships that are worthy of loyalty. It’s a great alternative to traditional (also known as long, boring and underperforming) customer satisfaction research, but did you know:
NPS leaders typically grow revenues at more than twice the rate of their competitors
A 5% increase in customer retention can yield a 15%-100% improvement in profit
Net promoters purchase about 50% more than the next most satisfied group
1 negative comment about your company neutralizes between three and ten positive comments
Net Promoter is where mission meets mathematics

Each OpsVantage NPS program provides a comprehensive and accurate picture of your customers’ journey, what they really think of your company and its products and services. Our insightful approach to NPS:
Results in the deep information operational teams need to succeed
Provides post-transaction insights into each stage of the customer journey to determine satisfaction hang-ups
Ensures a consistent, no-spin, “apples to apples” comparison of the data
Enables data segmentation by user, influencer, deciders, partners, project team members, and industry drivers